Privacy Policy

Privacy Policy

What Information Do We Collect?

We gather information from you when you register on our website, place an order, subscribe to our newsletter, or participate in a survey. When you place an order or register on our website, you may be prompted to provide your name, email address, mailing address, phone number, and credit card information.

How Do We Use Your Information?

The information we collect from you may be used in the following ways:

1. Personalization: Your information helps us tailor your experience to better suit your individual preferences and needs.

2. Website Improvement: We continuously strive to enhance our website based on the information and feedback we receive from you.

3. Customer Service Enhancement: Your information enables us to more effectively respond to your customer service requests and support needs.

4. Transaction Processing: Your information, whether public or private, will not be sold, exchanged, transferred, or disclosed to any other company without your consent. It will only be used for the purpose of delivering the purchased product or requested service.

5. Email Communication: The email address you provide for order processing may be used to send you information and updates related to your order. You may also receive occasional company news, updates, or information about related products or services.

How Do We Protect Your Information?

We employ various security measures to safeguard your personal information when you place an order or provide, submit, or access your personal data.

We offer the use of a secure server. Any sensitive or credit information you supply is transmitted via Secure Socket Layer (SSL) technology and subsequently encrypted into our Payment gateway provider’s database. This information can only be accessed by authorized personnel with special access rights to such systems, and they are obligated to maintain its confidentiality.

After a transaction is completed, your private information (such as credit card details) will not be stored on our servers.

Do We Use Cookies?

Yes, we utilize cookies, which are small files transferred to your computer’s hard drive through your web browser (if permitted). Cookies enable our website and service providers’ systems to recognize your browser, capture certain information, and remember it for future visits.

We use cookies to:

1. Remember and process items in your shopping cart.
2. Understand and save your preferences for future visits.
3. Keep track of advertisements.
4. Compile aggregate data about site traffic and interactions to improve site experiences and tools in the future.

Upon your initial visit to our site, you will be asked to accept or decline our Cookies policy. If you choose not to accept, you will be redirected to Google.

Do We Disclose Your Information to Outside Parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to external parties. However, this exclusion does not apply to trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that these parties agree to maintain the confidentiality of your information. We may also release your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. Non-personally identifiable visitor information may be shared with other parties for marketing, advertising, or other purposes.

SMS Information

We respect your privacy regarding the information you consent to share in connection with our SMS marketing service. This information is used to send you text notifications (related to your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to monitor items in your shopping cart, including abandoned checkouts. This data helps us determine when to send cart reminder messages via SMS.

Your Consent

By using our website, you consent to our privacy policy.

Changes to Our Privacy Policy

Any modifications to our privacy policy will be posted on this page, and you may refer to it at any time.

Contacting Us

Free shipping in US territory

Shipping Time: 5-15 business days

Shipping Policy

Shipping Fees

Once your order is placed, you will receive purchase confirmation by e-mail.

At Sabrina Jewelry, we ensure transparent communication regarding shipping charges. You will find the applicable shipping fees clearly listed during the checkout process. It is imperative that you fulfill the payment for shipping charges based on the destination address you provide. Please be aware that for international shipments, there may be additional duties and taxes. Moreover, you are responsible for covering any relevant tariff, import, customs, tax, and similar charges that may apply in your specific jurisdiction. The duty-free allowances are determined by your local customs authorities, so we recommend consulting your local customs website for precise details.

If you do not receive the product within the estimated date of delivery, please contact us immediately at [email protected].

All purchases are gift wrapped.

Delivery

We are dedicated to making sincere efforts to deliver your ordered items in accordance with your preferences. However, it’s important to note that we cannot accept liability for delays or unsuccessful delivery attempts. We retain the express right to deliver any order in multiple shipments and choose the mode of transportation and carriers at our discretion.

For delivering purposes you must provide the following information:

• Name
• Adress
• email address
• phone number

Your order will be dispatched to the delivery address specified during the ordering process. In cases where the delivery address is in a geographically remote or challenging-to-reach area, there may be limitations to our delivery capabilities. We shall not be held responsible or liable for delays or inability to deliver due to circumstances that are beyond our control and unavoidable. In such situations, we reserve the right, without incurring any penalties or liability for breach, to either terminate all or part of an order or reschedule delivery within a reasonable timeframe.

This shipping policy has been provided to ensure transparency and clarify the respective responsibilities and rights of Sabrina Jewelry and our valued customers concerning shipping charges and the delivery process. Please take into consideration your obligation to settle shipping fees and any supplementary charges related to customs and taxes.

Return Policy:

Exchange Policy

At Sabrina Jewelry, we want you to be completely satisfied with your purchase. If, for any reason, you are unsatisfied with your purchase, we are happy to facilitate an exchange for you within 10 days of receiving the item. However, please note that all sales are final, and we do not offer any money-back guarantees. No Refund.

Return Instructions

Before returning an item, we kindly request that you contact us at [email protected] to obtain return instructions.

Return Timeframe

The return must be postmarked within 15 days of receiving the item. You will be responsible for the shipping costs incurred when returning the item to us. If you have your order number, please include it on the outside of the box.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition as when you received it.
• It should be unworn or unused.
• The item must be returned in its original packaging.
• A valid receipt or proof of purchase is required.

Initiating a Return

To initiate a return, please contact us at [email protected].

Return Label and Instructions

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please ensure that you follow these instructions carefully, as items sent back to us without prior return authorization will not be accepted.